Complaints Process

At park gate, our aim is to provide the highest possible standards of service, but we don’t always get it right.

If you are unhappy with any aspect of our service, please contact us to discuss your concerns. Under our regulators rules we are required to try and resolve consumer complaints at the earliest opportunity. Sometimes this can be achieved quickly but in some cases it may take longer. In such cases our Complaints Handler will acknowledge your complaint within 5 working days and contact you with an update if it has not been resolved in 20 working days.

We have up to eight weeks in which to try to resolve your complaint.

Email : info@parkgate.net

Telephone : 01489 580020

Or write to us at :

Park Gate Mortgage & Protection Limited
1631 Parkway
Solent Business Park
Fareham
Hampshire
PO15 7AH

If you remain unhappy with the outcome of your complaint, how the complaint was dealt with or we do not provide a response within eight weeks, you have the right to refer your complaint to the independent Financial Ombudsman Service to investigate the matter on your behalf.

You can visit their website at www.financial-ombudsman.org.uk or you can contact them at:

Telephone : 0800 023 4567 or 0300 123 9123

Or write to : Financial Ombudsman Service, Exchange Tower, London, E14 9SR